FAQ

Answers to the most common questions. If you can’t find yours, write to us.

Our towels

What are the towels made of?

Microfibre made from 100% recycled polyester from plastic bottles: each towel gives a second life to 22 bottles.

How big are they and how much do they weigh?

They measure 80 × 160 cm and weigh 250 g. Folded, they take up very little space, and they come with a matching pouch so you can take them anywhere.

How do I wash them?

Machine wash at up to 30 ºC with similar colours. No bleach and only a little fabric softener, so they stay absorbent and quick-drying. Let the towel dry completely before putting it back in its pouch.

Does sand stick to them?

Hardly at all. Once it is dry, just give it a shake to get rid of the sand before packing it away.

Who designs the towels?

Each towel is the work of a different illustrator, inspired by an island. You can meet them on our Artists page.

Orders and shipping

How much is shipping?

It depends on the destination country. You will see the exact cost before you pay, and you can find all the details in our shipping policy.

Can I return my order?

Yes. Check the deadlines and conditions in our returns policy.

How can I track my order?

When we ship your order you will receive an email with the tracking information.

Can I change my order?

Write to us as soon as possible at islandsoulmates@gmail.com and we will do our best to change it before it ships.

Companies, shops and gifts

Do you make custom towels?

Yes, for companies, hotels, events and brands, from 100 units. Tell us about your project on our Custom orders page.

Can I sell Island Soulmates in my shop?

Of course! Leave your details on our Wholesale page and we will send you our trade terms and catalogue.

Do you have gift cards?

Yes, for €40, €80, €100 or €150. It is sent by email and the balance never expires. See the gift card.

Is it true you plant trees?

Yes: for every towel we plant a tree with Tree-Nation. You can see our forest on our Sustainability page.